Frequently asked questions

I've forgotten my password, what should I do?
If you type www.eofcom.admin.ch into the address bar of a web browser, a window appears with this message: "Website authorised by an unknown authority. Your browser does not recognise the Certification Authority that issued the site's certificate."

Licences

How do I go about applying for a radio licence via the internet?
I don't want to or can't apply for the radio licence I want via the internet. Where can I find an application form?
How long does it take to issue a radio licence?
How can I cancel my radio licence?

Individually allocated numbers

How do I go about requesting an individually allocated number on the internet?
Are there numbers with more than 6 consecutive digits?
The desired number is neither free nor allocated. Why?
What does "quarantine" mean, exactly?
Where can I find the status of the requested number on the internet?
I don't want to use the internet to submit an application for a number. Where can I find the application form?
What does "alphanumeric designation" mean?
I would like to use the alphanumeric designation, but the word I want has more than 6 letters.
Why is my address published?
Where is my address published?
I don't want my address to be published. What can I do?
Can I use a post office box address?
How much does an individually allocated number cost?
How long does it take to process the allocation application?
Will I receive confirmation by e-mail?
Do I receive the allocation decision by e-mail?
I have received the allocation decision. What happens now?
Where is the reference code?
What is the period for putting the number into service?
How long is the period for putting the number into service, starting from the allocation date?
Can I extend the period for putting the number into service?
My address has changed. What should I do?
How do I cancel individually allocated numbers?
Do I have to cancel my number with the services provider too?

If you need assistance, you can send us a message by using the form of the Contact page.


I've forgotten my password, what should I do?
In "My account", click on "Forgotten password" and enter a valid e-mail address. You will receive a new password immediately.
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If you type www.eofcom.admin.ch into the address bar of a web browser, a window appears with this message:
"Website authorised by an unknown authority. Your browser does not recognise the Certification Authority that issued the site's certificate."

The Certification Authority (CA) of the Federal Administration does not feature in Microsoft's standard list. However, you may add the CA of the Federal Administration to your browser by installing it using the following link: bit.admin.ch/adminpki/.
Or you may choose from the three options proposed: "Accept this certificate permanently", "Accept this certificate temporarily for this session" or "Do not accept this certificate and do not connect to this website".
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How do I go about applying for a radio licence via the internet?
First you have to register online. To do this, click on "Account" and select the type of registration (as a private individual or as a business/company). When you have completed registration, go to "Radio licences", where you can apply for the licence.
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I don't want to or can't apply for the licence I want via the internet. Where can I find an application form?
All the application forms (as PDF or Word documents) can be found on our website under the following headings: www.bakom.admin.ch / Topics / Frequencies and antennas / Frequency use with or without licences
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How long does it take to issue a radio licence?
If your licence application is processed successfully, this will be confirmed to you immediately online. The corresponding licence documents with the pertinent licensing regulations will be posted to you the next working day.
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How can I cancel my radio licence?
A licence can be cancelled at the end of the current month. Any excess fees paid will be repaid, so please let us have your bank or postal account details.
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How do I go about requesting an individually allocated number on the internet?
First, you have to register online.
Click on "My account" and choose the type of registration you want (as a private individual or as a company / enterprise). Then click on "Search / Order", which will allow you to search for free numbers. Finally, click on the number you'd like.
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Are there numbers with more than 6 consecutive digits?
No.
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The desired number is neither free nor allocated. Why?
It is in quarantine.
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What does "quarantine" mean, exactly?
This refers to a period during which the number is protected from erroneous calls.
OFCOM does not manage a waiting list. The end of the quarantine period is not communicated.
If you are interested in this number alone, we would advise you to consult our internet site regularly.
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Where can I find the status of the requested number on the internet?
Go to our internet site.
(Click on "My account", enter your user number/identifier and your password, then click on "Identify").
The item entitled "Your resources" will allow you to search for the desired number.
The status will be shown (processing, allocated, relinquished).
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I don't want to use the internet to submit an application for a number. Where can I find the application form?
On our internet site, www.ofcom.admin.ch / Topics / Telecommunication / Numbering and telephony / Individual number allocation,
you will find various PDF documents including the application form for allocation of an individual number.
(It is not possible to obtain the form by e-mail.)
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What does "alphanumeric designation" mean?
A "block of letters" (as shown on a mobile telephone) corresponds to each digit.
So, for example, you can apply for the number 0800 FLOWER. Since each letter corresponds to a digit, the number is 0800 356937.
You are free to decide whether you want to use the alphanumeric designation or not. If you are not interested in this option, leave the field blank.
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I would like to use the alphanumeric designation, but the word I want has more than 6 letters.
You could, for example, publish the designation 0800 Administration, but you would have to apply for 0800 ADMINI.
The customer will dial the "superfluous letters" (STRATION) but they will have no effect.
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Why is my address published?
Information on holders of addressing resources is accessible to the public.
For reasons of transparency, in accordance with Art. 9 of the Ordinance on Addressing Resources in the Telecommunications Sector, since 1 April 2003 this principle has also applied to the allocation of individual numbers.
Consequently, the address of the holder of every number is included in the OFCOM list relating to numbers allocated in the 0800, 084x and 090x ranges.
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Where is my address published?
On our internet site: www.eofcom.admin.ch.
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I don't want my address to be published. What can I do?
We are aware than some number holders do not want their private address known to callers.
You could, for example, apply for a number in the name of your company, which is, however, also obliged to divulge its name and address.
In addition, it must ensure that the operator of the number complies with the conditions of use, given that it is responsible in the event of non-compliance with the allocation terms.
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Can I use a post office box address?
No, a post office box cannot be used as a holder's address.
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How much does an individually allocated number cost?
Allocation of an individual number by OFCOM is subject to a one-off fee of CHF 80 and an annual management fee of CHF 12.
A basic administration fee of CHF 42 will be charged for managing the data and the costs incurred by billing, regardless of the quantity of individually allocated numbers.
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How long does it take to process the allocation application?
Four to five working days.
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Will I receive confirmation by e-mail?
Yes. We confirm by e-mail that we have received your application and that we shall be examining it.
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Do I receive the allocation decision by e-mail?
No. We send you the allocation decision by mail.
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I have received the allocation decision. What happens now?
You choose the telecommunication services provider with which you wish to put the number into service.
A list of the different providers is provided at www.eofcom.admin.ch / Search / Services providers
Note: Not all providers will put individually allocated numbers into service!
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Where is the reference code?
On the first page of the allocation decision, under "Reference"
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What is the period for putting the number into service?
This is the period during which you can put the requested number into service with the services provider of your choice.
If you do not do so by the date shown, the number becomes free again.
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How long is the period for putting the number into service, starting from the allocation date?
6 months.
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Can I extend the period for putting the number into service?
To do this, you must submit a written application for an extension, indicating the reason and the extended period you want.
We shall examine your request and contact you.
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My address has changed. What should I do?
If you are registered at www.eofcom.admin.ch, you can change the correspondence and billing address directly, online.
If you are not registered on our internet site, or if the holder's address has also changed, please send us your new details in writing (fax, mail or e-mail).
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How do I cancel individually allocated numbers?
Send a cancellation in writing (by fax to 058 460 55 49, or by mail to OFCOM, TP-NA, PO Box, 2501 Biel/Bienne).
Important: only the holder can cancel a number! Cancellations sent by e-mail are not accepted.
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Do I have to cancel my number with the service provider too?
Yes. Otherwise the number will still be subject to the annual charges, even if the number has been cancelled with OFCOM.
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